Effective date: 1 March 2026 · LeadWise B.V., Zeist, The Netherlands
Please read these Terms carefully before purchasing or using our Products. By using LeadWise's Products, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our Products.
By accessing or using our Products, creating an account, or completing a purchase, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you accept these Terms in full.
If you are using LeadWise on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
We reserve the right to update these Terms at any time. We will notify you of material changes by email or via a notice on our platform. Continued use of our Products after notification constitutes acceptance of the revised Terms.
Upon purchasing the Emerging Leaders Program, we grant you a non-exclusive, non-transferable, personal licence to access and use the course content for your own professional development during your access period (12 months from purchase).
If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of completing it, without giving any reason, provided you have not yet accessed any of the course content.
To exercise this right, contact us at info@leadwise.app within the 14-day period. We will process your refund within 14 days of receiving your withdrawal request.
Exception: by beginning to access the course content, you expressly request that we begin providing the digital content immediately and acknowledge that you thereby lose your right of withdrawal, in accordance with Article 16(m) of the EU Consumer Rights Directive.
We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our Products, you acknowledge that you have read and understood our Privacy Policy.
We are committed to GDPR compliance and will handle your data with care. Your coaching conversations with the AI Coach are used to provide the service and are not used to train third-party AI models without your explicit consent.
We reserve the right to:
We will make reasonable efforts to ensure our platform is available and functioning correctly, but we do not guarantee uninterrupted access. We may carry out maintenance that causes temporary unavailability and will aim to notify users in advance.
The Lisa AI management coach uses artificial intelligence to provide coaching guidance. By using the AI Coach, you acknowledge and agree that:
In compliance with the EU AI Act, we confirm that the Lisa AI Coach is not a high-risk AI system as defined under that regulation.
All content on our platform — including but not limited to text, videos, exercises, workbooks, the self-assessment framework, the 12 behaviours model, branding, and software — is the intellectual property of LeadWise B.V. and is protected by copyright and other applicable laws.
You are granted a personal, non-commercial licence to use the content for your own development. You may not copy, reproduce, distribute or commercialise any part of our content without our prior written consent.
We provide our Products in good faith and aim to ensure they are accurate, up to date and effective. However, we make no warranty that:
To the extent permitted by law, we disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose.
To the fullest extent permitted by applicable law, LeadWise B.V. shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use our Products.
Our total liability to you for any claim arising out of or in connection with these Terms or our Products shall not exceed the amount you paid us in the 12 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
You agree to indemnify and hold harmless LeadWise B.V. and its officers, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of our Products.
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, cyberattacks, government action, or failure of third-party infrastructure.
You may cancel your account at any time by contacting us at info@leadwise.app. Cancellation does not entitle you to a refund unless you qualify under the right of withdrawal (Section 4).
We may terminate or suspend your access immediately if you breach these Terms. Upon termination, your licence to use our content ends and you must cease all use of our platform.
These Terms are governed by the laws of The Netherlands. Any disputes that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the competent courts in Utrecht, The Netherlands.
If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We may amend these Terms from time to time. We will give you reasonable notice of material changes by email or via a notice on our platform. The most current version of these Terms will always be available at www.leadwise.app/terms-conditions.
If you have any questions about these Terms, please contact us: